Cookie Policy
Cookie Policy
Last updated: 27 June 2024
This Cookie Policy explains how Greyhound Australia Pty Ltd and any wholly owned subsidiaries (collectively referred to as “we” “our” or “us”) use cookies and similar technologies (collectively referred to in this Policy as "cookies") in accordance with our Privacy Policy. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In this policy we use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.
What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. For this section, we conveniently use "cookies" as an umbrella term for techniques such as cookies, pixels, Flash cookies and web beacons. They don’t take up much space and are removed automatically when expired. Some cookies expire at the end of your session, while others will be saved for a certain amount of time.
Most Internet browsers support cookies; however, users can set their browsers to decline certain types of cookies or specific cookies. Further, users can delete cookies at any time.
Why do we use cookies?
We use cookies, pixel tags, and similar technologies to track our customers’ usage of the site and to understand our customers’ preferences. This enables us to provide services to our customers and improve their online experience. We also use cookies to obtain aggregate data about site traffic and site interaction, identify trends, and obtain statistics so that we can improve our website(s).
What types of cookies do we use?
Cookies set by us are called "first party cookies" and these are usually essential to the site’s functionality. Cookies set by and managed by parties other than us are called "third-party cookies". Third-party cookies enable third party features or functionality to be provided on or through our website (e.g. advertising, analytics, and social sharing). There are generally three categories of cookies used on our website: required, performance and functionality, and advertising and social media. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site.
Essential Cookies – these first-party cookies are essential to core site functionality and provide you with access to certain features, such as logging into your account. As required cookies are essential to operate our website and services, there is no option to opt out of these cookies.
Analytics Cookies – these third-party cookies are used to track how users interact with our website to help us improve performance and provide a better user experience, or to customise content based on users’ preferences and interests. Some of these cookies remain on your desktop or mobile device even after you close your browser or restart your computer. Collected information may include your (i) IP-address; (ii) unique cookie identifier and cookie information; (iii) device type; (iv) domain, browser type, and language; (v) operating system and system settings; (vi) country and time zone; (viii) information about your interaction with our site such as click behaviour, purchases, and indicated preferences; and (ix) access times, and referring URLs. This information is used in aggregate form to analyse website performance. Analytics cookies are used to enhance the performance and functionality of our website but are non-essential to its use.
Targeted Cookies – these cookies allow us to track the performance of our marketing efforts and make advertising messages more relevant to our customers, both within and beyond our website. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and (in some cases) selecting advertisements that are based on your interests. We may also use cookies delivered by third parties to serve you ads based on what you have looked at on greyhound.com.au while you’re browsing other websites. Advertising cookies may also be used to collect aggregate and anonymised demographic and geographic data about our website visitors to analyse effectiveness of our advertising and to help improve message relevance.
How we respond to ‘Do Not Track’ browser signals
Some web browsers offer a “Do Not Track” signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. Please be aware that our website does not recognise ‘Do Not Track’ signals. If you would like to block some or all of the non-essential cookies on our website, you can do this by managing your cookie preferences. Please see the section below titled ‘Managing your preferences’.
Managing your preferences:
You can manage your cookie preferences at any time using the link below or the Cookies link in the footer of our website and adjusting your preferences in the Cookie Settings panel.
How often will we update this Cookie Policy?
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Statement indicates when it was last updated.
Where can you get further information?
If you have any questions about our use of cookies or other technologies, please email our team at privacy@greyhound.com.au